By Mark Sharron • 14 December 2020Software as a service, or SaaS, is a term used to describe a service delivery method that is sold on a subscription term. Sometimes referred to as ‘on-demand’, Software as a Service products can be accessed in the cloud at any time of day or night, and from any location.
The ISMS.online platform is sold as a SaaS product.
Mark is the Head of Search & Generative AI Strategy at ISMS.online, where he develops Generative Engine Optimised (GEO) content, engineers prompts and agentic workflows to enhance search, discovery, and structured knowledge systems. With expertise in multiple compliance frameworks, SEO, NLP, and generative AI, he designs search architectures that bridge structured data with narrative intelligence.
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